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   Sessions and details: Conflict Fluency   

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Course # OE0211 
Description This is a two-part course, you will automatically be registered for both parts.

Day 1:

  • Gain knowledge of strategies and techniques for dealing with conflict and the ways in which these can be applied in a variety of situations
  • Better understand the nature and value of conflict
  • Increase awareness of barriers to conflict fluency
Day 2:
  • Continue to explore models and tools in order to enhance their capacities to interact and engage with conflict in intentional and effective ways
  • Apply and practice specific tools of conflict engagement, particularly 'receiving' and 'sending' skills
  • Gain knowledge and resources to assist them in continuing the process of gaining greater conflict fluency.
There is a $12 fee for this course to cover the ICSI instrument. We will collect this fee at the beginning of the class. 
Agenda Day 1:

  • Conflict Fluency—What is it?

  • Your personal conflict style

  • The importance of flexing

Day 2:

  • Applying new ideas

  • Using new tools

Prerequisites none 
Delivery Instructor Led 
Audience Staff, including CS/BU and P&A. 
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